I have never took to social media to write a review. But feel on this occasion that it is justified. After numerous customer service issues with JL, ie miss-sold a mattress and not receiving my 3K refund for 2 months, and only receiving refund when chased. Apparently they forgot? Faulty cushions, wallpaper swatches not delivered etc. I have spent time travelling to Milton Keynes Store, communicated via online and telephone customer services. Very rude operators. @JL what has happened to your ethics, responsibilities and customer first etc. People reading: ensure you pay via credit card if you wish to shop at JL, that way you are guaranteed your money back if there is a problem. I will continue to battle on.........