John Lewis Customer Service Hits Rock Bottom I am posting this review out of frustration. We bought a Hotpoint dishwasher through John Lewis a few months ago, it broke, we followed John Lewis protocol and had it fixed by an engineer ( they would not replace the faulty item) . It broke again, at which point after 4 weeks of going back and forth with JLs customer service team and being passed around, we finally got a replacement from Hotpoint. In the meantime we have a busy household and had to wash up for weeks. Then, the second dishwasher broke. And here we are again awaiting a call from Hotpoint, as JL have now passed this to them to rectify. All we want is a full refund , and for them to take away the faulty item. We don't want it fixed. We have had enough. JL are slow, we are still waiting for a call today to know what is going on. John Lewis customer service used to be great ; not any more. We are so disappointed with how we have been treated we would not recommend wasting your time nor money with a business that palms off the complaints to the supplier. JL sold us the product , their customer service team should make all the arrangements with the supplier and see this through. It shouldn't be the responsibility of the customer. Really poor customer service these days. Such a shame.