I am very disappointed with John Lewis customer service. I purchased a dress online using a gift voucher. When the dress was received it was not suitable so I returned it using the return label and filling out the return form and supplying the gift card number totally expecting the card to be refunded the £55. After various communications by email to customer service including sending a copy of the postal receipt, I receive the last email advising that there is no refund as I am unable to find the order number. Sadly the order number has gone missing on the iPad. The frustration is that they can see from the gift card that the dress has been paid for and a John Lewis return label was used to return the dress as I sent a photograph of that in. I will no longer shop at any John Lewis or their other outlets as this experience has been so upsetting and disgusted me at how I have been treated, I am also £55 out of pocket to a major retail player. I only want ever to hear from John Lewis again if they are going to be honest and refund my gift card. It was a retirement gift from my employer.