We are a pretty loyal John Lewis shoppers but our recent experience makes us think that this company is losing the plot. Wife ordered sale items on line before Christmas (bedside cabinets and Xmas cards) but none were delivered. We needed the cabinets to complete furnishing of redecorated bedroom for family guests over new year. Website kept saying the items were due for delivery within 5 working day even after 3 weeks! After speaking to advisor by phone he admitted that items were out of stock and order could not be fulfilled. By this time competitor's sales ha finished and our guests were long gone. Feel badly let down even though our money was refunded and £15 credit was given for the inconvenience.