a litany of bad service, but what was really shocking was the appalling customer service. Wrong items delivered, bad packaging meant other items smashed. it has taken over a month, and 45 minutes on the phone to a very ill-suited customer service rep to get a refund. On investigation, stories similar to mine are commonplace...everyone knows, apparently, that John Lewis isn't what it was. No kidding.
5 years ago
John Lewis has a
2.7
average rating
from
2,421
reviews
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