DO NOT BUY ANYTHING OF IMPORTANCE FROM THIS COMPANY EVER. Below was my complaint letter sent and emailed. I have now had no response two days later but a number of unhelpful phone calls (that I have made), also no response on twitter. I am now in a situation that I have built an oven around one of their products, They have now put the price up by £200 despite me previously having brought this!! I wish I looked at the reviews previously. I am extremely upset and angry. I ordered a rangemaster fridge and rangemaster oven from yourselves last week. I spent four hours on the phone to yourselves and the fraud squad as it was a £3498 order. The bank told me that the money had gone through as did you and I left the conversation with my order placed. I asked on the phone when I would get my email order conformation and they said it would come through but just not yet and gave me an order number of 134440043. I found this rather strange, but trusted you as you are such a large company. The money has now been pending in my bank for this whole time period, still with no email received or call to book my delivery as promised I chased you today via phone to find out that my order has been cancelled. I called on 0345 6048835 at 12.46 and spoke to Josh. Josh informed me that my order had in fact been cancelled and that this was due to john Lewis security. When I asked what he meant by this he could not answer my question. I then asked why I have not been informed of this at all via telephone or email, another question that Josh could not answer. I asked to speak with a manager; to this Josh repeatedly ignored me or refused. He told me that he could not tell me the meaning of failing John Lewis security in case I by passed it, but told me that for the third time, I could place another order via him. I explained to Josh that I could not do that as I already have £3498 pending from my account so therefore could not just make another order! He again refused to put me through to a manager and told me that no one would speak to me to help. He also advised that there was no complaint line that I could call, upon googling, I found that this was a lie. He gave me an email (****************) and refused to give me another number and did not even offer me a call back. The email address bounced. I had already been told that this order would take 7 weeks to arrive, upon having ordered, which I was unhappy about but I had told been told that John Lewis gave fantastic service so I had gone with you already. How wrong I was. I had ordered these products a week ago and have since spent £3000 building a kitchen for myself around these appliances. This kitchen, custom built, arrived yesterday and cannot be returned. So as you can understand I am absolutely furious. I will also add that I am six months pregnant so stress at this stage is not great for me at all and if anything dangerous. If I had not of called today, nobody would of even contacted me, I could of waited 7 weeks for these not to arrive. This is absolutely disgraceful. What do you expect me to do in this instance? How will this be resolved? This is a waste of my time, money and extremely stressful for a 6 month pregnant lady to be going through and if I have any health consequences due to this, I will make sure that this complaint is escalated even further. I can assure you/. What if these are no longer in stock. What will I do about my already purchased kitchen??? I am now trying to contact my bank to get to the bottom of this. I need somebody to get back to me ASAP from John Lewis and resolve this issue. If I do not hear back today I will be contacting the Newspaper, rangemaster and plastering my circumstances all over twitter. I would also like a personal complaint putting in against Josh from your customer service team for his unhelpfulness, and ill manors. I Look forward to swiftly hearing your resolution on the matter.