Very happy to write this review, ordered a bouquet of flowers for my mum as a thank you for a family do. Unfortunately the delivery company didn't deliver them, we were very disappointed, I called JL customer service and received a full refund and my mum received a gift card, very helpful lady and excellent customer service. I was then very happy to order a new washing machine, a couple of days after delivery, looking on JL website I saw the same make and model washing machine was reduced in price, I called JL customer service and was again delighted to say they matched the lower price. Outstanding customer service 10/10