My daughter and I visited Cambridge store yesterday as a birthday treat for me and to purchase some new cosmetics. We first visited Charlotte Tilbury as I needed new foundation, the assistant advised a particular shade but advised they were out of stock and I should try online. We then went to LauraMercier stand. This was unattended, we tried several samples and decided upon a few products we wanted to buy but there was no one to help. We opened all the drawers to try and find ourselves without success. There were two other customers also seeking help. We also wanted to know the price, but could not find listings. I usually love shopping at John Lewis Cambridge and try to buy in store as opposed to online, unfortunately on this occasion it was not a stress free experience. I have since purchased from another provider on line.