Not for the first time we have had problems with John Lewis delivering faulty goods (which can happen we understand) but the issue is with the aftersales service or lack of it. We ordered a linen basket online as the nearest store is 7 miles away so why bother driving over then when we don't need to? The basket was faulty but they won't replace it until we have returned the faulty one to the nearest store ourselves! Could understand this if we had bought it from the store but we used ONLINE to save us the hassle of going to the store. I will ask but I'm sure I know the reply as to whether they are going to pay me for my time and petrol!!!!