Bought a large samsonite luggage and was told that the free delivery is basically within a week and there will be no notice when they will deliver within that timeframe. So, I opted for it to be delivered to a Witrose collection closer to my apartment. I was concerned about handling such a large luggage on a 20 minutes walk home. She said that they will tie it such that I can take it easily. She also said that the VAT invoice will be placed inside the box. Went to collect it today and there was no ropes tied and I had to hug the large luggage, walking awkwardly back home. Opened it up and there was no VAT invoice enclosed. Absolutely frustrating.Called customer service and spoke to a Rachael. She has absolutely zero understanding of customer's frustration, and absolutely zero customer service DNA. What a disappointing buying experience.