Usually I'm very happy with my purchases in JL. A year ago I got from them a Lego set worth 150 pounds and it was sent bubble wrapped and in a plastic bag. Luckilly the box didn't get smashed in shipping but the bubble wrap has been sellotaped to the box, and there was no way removing it without leaving marks... But it seems they have improved since. My recent orders all arrived in the boxes filled with the air pillows though. The good thing about JL is that they don't make a fuss when you want to return an item orderred online. And it's really easy to do - you just bring the item to the JL or Waitrose store or send it back on their cost (shipping label is provided with an invoice).