I have been absolutely shocked by the poor treatment and service offered by John Lewis. I ordered and paid for a built in double oven and booked a delivery date several days later. Arranged to not be at work that day and was given delivery slot. Nothing happened and I mean nothing! No delivery, no message. I called John Lewis later that day and they had no explanation but said someone would call. Again, nothing. I called John Lewis again a few days later, they had no explanation and offered to call back. Again nothing. I asked them to send a similar spec oven ASAP - not possible apparantly (surely any company worth their salt would offer a similar spec model that was available (they have ones available) and send that if the customer agreed). I have no oven and John Lewis is unable to say when the original order could be fulfilled. I will be in stores over the next few days warning other customers.