We have shopped with JL for many years enjoying good customer service. This cannot be said of our recent experience. We bought a set of Tefal Ingenio pan and lids 16 months ago. These had a 5 year warranty. One lid has completely broken. It has taken over 4 weeks of, i must say polite, emails and phone cslls. During one call we were told 'as they have been used they are not returnable'. Is this a joke?? What am i going to do with them? What is the point of a 5 yesr warranty? We were also told they were out of stock. My husband could see them clearly available and in stock on your web site! We were promised so many times a returned phone call/email - at no point did this happen. We have now been promised a new set of lids, as yet to be received. We have also cancelled an order of over £900 for a dishwasher because of the poor service over delivery. Come on JL get your act together. !