Ordered a carpet from John Lewis before Christmas. Carpet fitters arrived today with the carpet, only to find multiple stains and line defects in the carpet. When contacting John Lewis I was made to hold on the phone over 1 hour to even speak to an advisor. When I eventually managed to get the contacted the advisor was least helpful. When the advisor was told of the defected carpet, their response was "We will fit and clean it" - This is not what I expect when buying a brand new carpet. They did not care that I was made to take a day off work for fitting, losing a days money and I will also need to a further day off work for a new carpet to arrive. I would not recommend John Lewis for any purchases. I have purchased carpet for other rooms in my house with Tapi Carpets and the service has been second to none. Check them out if you are thinking to purchase from John Lewis, they usually even beat prices quoted by John Lewis. Avoid John Lewis