I sadly bought a St Ives bed frame @ £675 which has sprung slats. After a few months both me and my wife found that it had been making us roll onto the middle of the bed. I rang the after care help line who arranged an engineer to come out and check the bed. All he was really interested in was if the bed was built correctly. Which is was. Talking to the engineer he confirmed it had been built correctly and could see that the sprung slats could roll you into the centre of the bed. JL after care phoned me a few days later to confirm the engineer had confirmed the bed had been built as per the manufactures specification and therefore the case was close. I rang a number of times stating I wasn’t happy with this as it may be built as per spec but we still rolled into the center of the bed giving a poor nights slept. They wouldn’t let me speak to a manger as they are trained to close the case and they are the last point of complaining and if I wanted to make a further complaint it would only come back to them to review. I did managed to speak to a manger in the end but it was hard work and took a number of weeks. I have been loyal customer for over 30 years but i won’t be spending another penny online or I store. I really hope the customer service team DONT reads this and reply “We are sorry to hear you are unhappy BUT...........”