Ordered a bedroom carpet in January. Estimator came the following week to measure up. Told in store it would be fitted in 4 weeks. After accepting estimate heard nothing for weeks until they called to ask for payment and couldn't confirm when it would be fitted. No word for more than a week, then a call to suggest a date which was completely inconvenient and no alternative for another week. Complained three times and heard nothing - no acknowledgement, nothing. Used Jl as though customer service would be good - how wrong could I be? Have removed existing carpet in anticipation and been camping out for 4 weeks. What was supposed to take 4 weeks took 8 and no communication to update customers. Won't be ordering anything form them again!