Hermes sent an email on 22 February to deliver the parcel at Flat 6. Called customer services and was told by Ella Stevenson that changes has been corrected to Flat 56 and should be delivered the following day. On 23rd, I received another email from Hermes for redelivery to Flat 6. I immediately called customer service and was reassured by Josh that everything is alright on the system and not to worry about the email hermes sent. In the evening, nothing arrived. Called up customer service again and spoken to Sadie. She said there is nothing she can do as delivery team was closed already. I was advised to call in the morning. On the 24th, i was informed by Sue that delivery team does not open on Sundays. I asked to have the order cancelled but she said she can’t do it rather left an email to delivery team as a matter of urgency for Monday. Today morning, 25th, spoken with Savannah but she said it looks fine on the system and that I should wait again. I asked for a specific time but she said she’ll chase up delivery team. Called for the second time, spoken with Coner and I was asked to wait for a call from Heather in 20 minutes. After an hour, I didn’t hear from Heather. I called again and spoken with Beth. She said the same things as what everyone else did. Much to my frustration I asked for her to chase the delivery team properly. When Beth said she couldn’t do anything as the driver was apparently not picking up their call, I insisted for her to come up with a different resolution. She responded with a raises tone of voice and telling me it is still within 5 day delivery period . I answered back that it wouldn’t have been a problem if I had not received emails of delivery attempts which made me cancel 2 consecutive work schedules in order to be in when the parcel comes. Beth was so rude to tell me that “I shouldn’t have ordered online”. At this point, I could not believe what I was hearing from a ‘customer care’ representative. I asked to be put through to a senior member of staff. I was put on hold for a lond time. Beth told me the manager cannot do anything and if I still want to speak to her. I said Yes. Spoken with manager Imogen and reassured me that the parcel should come between 3-7pm. But at this time of writing , no parcel has arrived. Not even a card left on my mailbox. No single phonecall received despite leaving my number with your staffs. Cancelled work for the third time. It is with great disappointment that such reputable company as John Lewis have the worst customer service ever. The communication is highly unreliable to the point of making the customer feel being lied at and blamed of the incompetence of the staffs.