JL are ‘throwing out the baby with the bath water’. One of their key USP used to be their excellent customer service, a great comfort when things go wrong as they can. However, that has all gone mainly due to outsourcing and centralising, I think. I ordered flooring from them and had problems from placing order, trying to pay, to delivery and installation. After 8 months, still no resolution. I will be taking up with independent body as MD and Chair do not respond either.
5 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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