In 2016 I decided that we needed a good quality carpet for my lounge and dining room so what better combination than John Lewis and an Axminster carpet? I chose an Axminster Jacob twist at a cost of £2500 from the Basingstoke branch of John Lewis. There was some delay in the fitting of the carpet but I was prepared to wait knowing that this was a once in a lifetime purchase. At least that's what I thought at the time. By the end of 2018 the said carpet was beginning to show signs of wear especially at the front of our settees and there was discernible fading from the area covered by rugs. How could such a supposedly high quality carpet degenerate in such a short space of time? Through the Basingstoke and Reading branches of John Lewis it was finally agreed that a representative from Axminster would visit my home. The said representative agreed that there was fading and wear and tear but, as there was no evidence of a manufacturing defect, nothing could be done. It seems that John Lewis is working in league with a manufacturer supplying sub-standard merchandise but do not care a fig about their reputation. This company boasts about after-sales customer service but this is nothing more than a facade. Don't be fooled by all the promises made by John Lewis who now appear to be a shadow of their former self. I shall certainly never buy another Axminster carpet and will not be setting foot again inside any of John Lewis stores or visiting any of their on-line sites.