If I could give a minus value for John Lewis I would, because one star is way too high. We arranged for an estimator to call after viewing carpets in John Lewis at Blue Water (Great staff, good advice and very helpful). The estimator called as arranged and took all the details and said we would be contacted once we had agreed the estimate and we could pay the balance. This is when we began to lose the will to live, we had to contact the Didsbury call centre, who handle carpet installations but nobody answers the phone at Didsbury. In desperation after spending hours trying to get through we went to John Lewis at High Wycombe to pay in store, (We had been told that this was possible but it isn't, their systems don't allow it). The store staff called Didsbury and we paid them over the phone, we were then told that we would be contacted to arrange a fitting date, nobody contacted us and we spent more time trying to contact Didsbury to make a date. When we did get through we were given a date and the scheduling person explained the arrangements re. the carpets being fitted especially the edging for the stair carpet and then we thought all our problems were over but no, the fitter called to say that he couldn't fit the stair carpet because he didn't have the measurements but I said "the estimator took all the details", oh yes he said I can fit the other carpets but because the stair carpet wants edging I have to measure the stair carpet. My question was, what measurements can the fitter take that the estimator couldn't. It was now going to take another 2-3 weeks for the stair carpet to be edged and fitted. After trying to contact Didsbury again I finally managed to speak to a young man to find out why I had been told one thing by them and now another by the fitter, I was told a manager would contact me, guess what nobody called. In desperation I called John Lewis customer services (they answer the phone) and vented my frustration (Sorry to the young man who answered, it's not your fault) and told him that I would never buy another carpet from John Lewis again and I would make it my lifes work to inform others that as far as carpets are concerned John Lewis store store staff at High Wycombe and Blue Water are great but after them the Didsbury call centre staff and managers are abysmal. On one occasion I was transferred from John Lewis Customer Service to the carpet dept Reading only for the phone to ring and then hang up. Take my advice buy carpets anywhere but John Lewis, you will be left suicidal and with the money you save on phone calls buying elsewhere, you could take a foreign holiday for a family of four.