I cannot tell you at the appalling incident I suffered with John Lewis. I am still agog about it. I ordered a hob at the end of Dec- it took 3 attempts to deliver it because of errors with our flat number which we rectified on the first failed attempt but which continued to occur on the subsequent occasions. Finally the hob was delivered but there was no installation included even thought we paid for it, so i was on the phone to customer service trying to organise. That also failed 2ce, and each time i was home from work waiting for the delivery. This was insane, I called JL up to ensure that every single mention of our address had the correct flat number - so much of my time had been wasted. Finally today (28th Feb) the third attempt was made - the installer came but couldnt install the hobb due to our kitchen not meeting jl guidelines. something NO ONE made us aware of. The result was the hob remained uninstalled and yet again i was on the phone to customer service - a lovely chap offered appropriate compensation and sympathy. Later that evening someone called from "customer resolutions" what the link is between them and customer services is unknown to me. but this person, was rude, obnoxious, patronising, wound both me and my partner up. She refused to acknowledge my call with customer service earlier that day and basically said that nothing that was discussed would be executed on. I was livid i still am. She basically said that the most we would get is £50. She handled the call with a total lack of professionalism and arrogance. And im horrified and will never, ever, ever shop there. EVER AGAIN