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Keith Daniels
Gift cards- Never buy these from John Lewis. We received some for our wedding, my wife misplaced some only to find them 2 years on, John Lewis does not honor its own gift cards after 2 years despite the fact they received payment and banked the money, quote "When a Gift Card expires, it is mainly to prevent the liability should the Gift Card be lost or irredeemable. While not all retailers do abide by this reasoning, we do, and while this is part of our Terms & Conditions, we must abide by this in order to maintain equal practices and to reduce losses incurred by these unused Gift Cards." What the liability is to them when they have in effect taken money and provided nothing remains to be seen. This is a tactic used only by John Lewis and its sole purpose seems to be to disadvantage the consumer. Send cash, at least everyone honors that. Apart from losing a customer this has been sent to trading standards as an unfair practice complaint.
5 years ago
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