ordered and paid for a cooker.. waited 4 weeks for delivery... called to see when it would be coming as I had got rid if mine... only to then be told it's cancelled and refunded!! after loads if talking on phone and emails I am still without a cooker.. no offers of another cooker... no explanation as why no one thought they should call and let me know it wasn't coming in my 4 weeks wait!! NOTHING... I thought John Lewis was a trusted shop/seller... not anymore.. and I hope this puts at least 1 other person off using them... bad customer service.. Sean Nicholson