Absolutely horrible experience with the service and customer support. I gave my airpods for repair and two weeks later they called me to ask for a proof of purchase and when I said I didn’t have it (“surprisingly” I don’t keep the receipts for 18 months) they refused to repair them even though they could see on the system that I bought them from John Lewis. Not only they didn’t do the job, they wasted my time (2 hours on the phone with customer support to understand the situation and get my broken airpods back + two weeks of silence before they told me that they wouldn’t do the repair). I am definitely not going to shop at John Lewis ever again.