Awful level of service- 5 months to not receive curtains that were supposed to be delivered in 7 days..... Having moved in to a new home, I ordered some curtains from John Lewis. I was particularly attracted by the 7 day service, given they were for a bedroom that didn't have curtains. Straight from the off there were problems- the assistant kept putting the details in wrong to the system so it took about an hour to get a quote, then I was told there were hardly any available appointments for someone to come round to measure within the next three weeks. When the person eventually arrived I found him to be rude (sitting on my bed, asking for tea before it was offered, asking if I was calling my mum to decide if I wanted to go ahead (I'm 29!!!)). Given I needed the curtains quickly I decided to go ahead with the purchase. 6-7 days after I had given my bank details I got a phone call. I thought this would be to arrange delivery... but no... the call was to say that the fabric had arrived and that the quality was so poor that they were in discussions with the manufacturer. Then followed updates every week or so to say that they were still trying to resolve the issue and would keep me updated. The calls were always apologetic and they made an effort to keep me informed... but 1) why were orders accepted when the fabric was not in stock 2) why were these quality issues not sorted out with the manufacturer prior to products being offered to customers and orders accepted 3) why did they continue to offer the fabric to customers in their store. I waited from 5 MONTH for this to be rectified by John Lewis and then gave up! I've received no apology for the huge inconvenience this has caused. All in all a dreadful level of service.