Booking experience was good - easy to choose what you want done and the date, and also easy to change if needed. Guy (Tom) turned up - said as it was more work than he had time for, he needed to update the quote and could not do the work now. Was a small leak at the valve as I had explained in the booking, and his explanation was 99% of the time I just have to tighten the nut, anything more needs more time. He left, updated the estimate and I went on line and accepted that. immediately. No information as to what to do next as plumber had left, radiator still leaking and no way to rebook. Called JL Solutions. Told they would connect me to the plumber direct and I could sort it out with him. I asked to cancel as no value in paying JL to manage it, then being told to manage it myself. They said as the engineer had started the work I had to pay anyway, even if he didn't come back to fix the leak. He had not started the work and was in the house less than 5 minutes but the guy on the phone wasn't interested. Not what I expect from JL and will not be using them again.