I have a £50 John Lewis gift card, have had since January 2019. So imagine my surprise when, come March, I checked the balance and was told it zero. Assuming some mistake or card activation error, I emailed John Lewis. I didn’t receive a reply so emailed again, and then again. Eventually someone called me and followed up with an email - the card was used in the Bluewater store on the 5th March. The JL employee compared my card number with that swiped during purchase. It was “definitely” mine. Nothing more could be done, I should call the police if I felt there had been some sort of fraudulent activity (because clearly they aren’t busy enough!). I live in North London, I haven’t been to Bluewater in about 10 years. So how could my gift card, which has been sitting in my fruit bowl at home all this time (I live alone, no one could have swiped it, used and put it back) have been used in a store? It’s just not physically possible! Has anyone else had this issue? Is there a problem with JL gift cards? If there is some sort of card issue, or possibility of using the same number as another card, I would like to know. I certainly wouldn’t be purchasing and or giving John Lewis gift cards as presents if I knew this. #confusedandquitedisgruntled