I'm having an horrendous time with my camera that's only 5 months old.I was told to take it to John Lewis.Never was a told I could send it directly to Nikon.I was led to believe it was set for repair.When I looked the company up it was sent to it was not an authorised Nikon repaired.When I have challenge it I have had untruths told.Told it was only sent there for inspection regarding condition.Yet this was checked by John Lewis and documented on hand over sheet.Then when I chased up again I was advised it was still being assessed and they may not have part.Which one is the truth? Then advised the non author repaired had sent it to Nikon yet they could provide no job number or info.Told that the shop is was sent to did the liaison and it woukd be returned there when fixed.I lodged a formal complaint and asked them to listen to my calls to John Lewis.They promised to update today.I message was left on my answer phone from John Lewis with a name and contact number.When I rang they had no idea what the message was about.Held on phone for 30mins while they searched through notes.12 days on I have no idea what's happening with camera.Worried sick that a non authorised firm has touched it.Concerned it's being passed around in transit and when or if it comes back it's possible it may be damaged further.I purchased it from John Lewis due to the fact they offer good warranty.I was advised by another high street shop that if I had to use warranty I woukd find out it's not as easy as your led to believe.Its all proving fact.I was booked onto camera courses now I have no camera.I'm at breaking point.Im so upset and wonder if this will ever be resolved.I have loss all faith in this company.My experience has been truely horrific and continues to get worse.I wished I would of purchased from another retailer. Worst of all it was my right to know I could of took camera back to Nikon. They told me to take it back to them. Surely this is not right.Why are they not advising this when you ring up the support team.I would not be in this mess now if I was given that crucial information