Having lived close to John Lewis on Oxford Street for 30 years, I have furnished several homes with them and have had nothing but the best of service, especially when something has gone wrong (which lets face it is when you want good service). I recently moved north and was overjoyed when they opened a branch in my new city, but what a disaster. The staff are not up to JL partner standard by a country mile and my recent experience buying and having a carpet fitted by them makes me think I will never buy anything from them that I can't physically take from the shop, and even then I would frame the guarantee or at least laminate it since just because you bought an own label product from them is not proof enough for them to honour the guarantee. Things started well, the estimator came out within a couple of days and gave me the estimate which I accepted and paid upfront for the carpet. Two weeks went by with no contact then I got a text to say that my carpet was in the warehouse and would I phone a Manchester number (centralised scheduling team) to arrange fitting. This I did and after being on hold for 28 minutes!!! I was told that it was a mistake and the carpet fitter in my city handled their own diary and I had to wait for them to contact me. Another two weeks go by and I get a phone call from the Manchester team offering me a fitting date three weeks hence. When I queried the previous 'partner' advice the man on the phone rather rudely said "do you want the appointment or not?" I carried on trying to find out why the 7 week delay and he said he was very busy and was terminating the call as I hadn't accepted the appointment!!! I was flabbergasted to say the least. Later that day another person from the Manchester team phoned me to offer me the same appointment and as I needed the carpet and couldn't cancel the order as it had been cut from the roll I accepted. I asked for a courtesy call the day before fitting so that I could plan my day. Of course that never happened. The fitters (sub-contractors) turned up at 9.30am on the day and were excellent and I am very pleased with the carpet but the Manchester team are absolutely appalling and need a rocket up their collective jacksies IMHO. One further point, the fitters were here for a couple of hours and I gave them coffee and bacon rolls, its amazing the stories people will share over a bacon roll. It seems that they are also unhappy with the Manchester team who treat them just as badly as they treated me with regards answering the phone and rudeness. It also turns out that should count myself lucky that the correct carpet was supplied because the number of times the behind the scenes team in Manchester foul up is truly mind-blowing. By all means look at John Lewis for a carpet, but take a sample to your local carpet shop and get good service, I wish I had.