JL Chichester loses £24,500 carpet order due to a catalogue of errors. After so many years of great service I am very sad to say that my very recent experience has forced me to cancel my order, costing me lots of money. The product looked good, the quality and price fair but the service appalling with no one seemingly knowing what was going on. The original guy who came to measure the house lost half of the measurements, requiring another 4 hour visit at a later date, the carpet we chose from a sample in the store was discontinued and then, suddenly back in stock, only to be discontinued again. After taking our money, and promising a delivery date, this being confirmed by JL by phone after the order was placed, we then found out that the yarn had yet to be dyed, the carpet not yet made and the delivery date would overrun by about 2 months.....although they couldn’t guarantee even this! With a house full of builders and painters working overtime to meet the original promised installation date, this has cost us a small fortune. Trying to get anywhere via the customer service number is a nightmare, even at director complsint level and I have spent forever on hold listening to the JL music! Today I was put on hold for over 15 mins whilst the man I was speaking to attempted to put me through to the complaints unit ....if you cannot handle this, the lord alone knows how you can expect to continue trading effectively? I really do despair and have hated to see my old fried JL go so quickly down the tubes.