John Lewis slogan of never being undersold Is exactly the opposite of what happened with us we went to buy a tv and was told John Lewis was the best place to get one from because of the warranty. So we brought our new 4K tv from our local store with 5 year warranty, we also purchased added care on top to make sure it would be fully covered for 5 years. We have had the TV for just over a year and had generated a fault so we ring up John Lewis and they agreed to send out an engineer. After the engineer had been they rang back a few days later saying it would not be covered by either the John Lewis 5 year cover or the added care which when we brought the TV we were told that everything would be covered regardless by the sales team. The customer service team were reluctant to give any kind of response and had hung up on us 2 times trying to understand why it wouldn’t be covered! We spent 3/4 hours trying to resolve this. After the 3rd hour they were very reluctant to let us speak to a manger and were rude trying to defer us from escalating the claim. The manager then said part of there terms and conditions was that the part we needed which was faulty wouldn’t be covered under warranty or added care but could not quote from where that was stated in any section of our agreement after another 30 minutes they finally agreed to have the tv repaired but believe that if we hadn’t of kept on the line it wouldn’t have been resolved! I believe that John Lewis on this occasion have been a disgrace and going against there own motto of never underselling anyone!