Absolutely Terrible I am appalled at the terrible service my partner and I have received from John Lewis and Partners Confident in the name, we went to our local John Lewis store at Bluewater Kent to look for new curtains early January. What a mistake that turned out to be: 1) Samples that we had ordered never arrived causing weeks of pointless delay – computer system changeover was blamed by the shop assistant when we returned to store to ask why we had received nothing. 2) During this wasted time our second choice fabric had gone “out-of-stock” so we were told that it would be 6 weeks for order, manufacture and delivery. We agreed, ordered and paid in full. 3) The day before the 6 weeks was up we called the store to check when the delivery was due. Only at this point were we informed that there had been an error in fabrication and that we had no curtains! No attempt to contact us about this had been made in all this time. 4) I wrote a formal letter of complaint to customer services regarding this poor level of service. This letter has neither been acknowledged nor replied to. 5) In desperation, I phoned customer services, only to queue for over an hour listening to how much they valued my custom! I gave up, insulted by the mockery of that message. 6) A call to head office was more successful, I stressed that it had already taken ages and that I had a deadline. They said that they would look into it, THEN that they had a solution, and THEN that more curtains would be “prioritised” for us to meet our date. Days later, we were told that the new batch of fabric was “faulty” and that they would need to find a branch that had stock left to start again and AMAZINGLY that they would not guarantee a delivery date. 7) The final email from John Lewis stated “At John Lewis we believe in managing our customers’ expectations” perhaps they should focus on meeting customer commitments and delivering on their contracts. I have cancelled the order and requested a refund. What a pity I can’t rate them as zero as that’s exactly what we got!