I recently purchased a sound bar from JL online. After 5 months it stopped working. When I called technical support I was told that the replacement guarantee was only for 30 days. And, I would have to take it back to a JL shop to have it repaired, which would take 4-6 weeks. When I pointed out that a) I’d purchased it online so why should I take it back to the shop and b) that the nearest shop is a 50 mile round trip I was told, very politely, to take it or leave it. I then took it to the nearest JL store where I spent 20 minutes while the assistant logged my details (even though I’m a JL cardholder). When I asked whether they would send it back to me I was told they use ParcelForce but they would need to find a box and bubble wrap so it could sent to me. As you can imagine I’m waiting to see how it eventually returns. I would have expected JL to have simply replaced the sound bar and to have sent it to my house. Instead they have put the onus on me to transport the faulty product, to wait 4-6 weeks and then to still be unsure of the condition it will come back to me. It’s clear that JL haven’t got their act together with online selling and aren’t very customer focused. It was a bit like the 1990s. I like JL and will continue to buy stuff-from them. It just won’t include any electrical products or frankly anything that could conceivably need repairing.