I placed an order online for a Microwave. The delivery confirmation says 3 day supplier delivery. No communication of what the date would be. After 3 working days, I rang to enquire about the delivery. I spoke to a man who told me to ring another number, although he was polite, I thought he really should have been finding out for me. I rang this other number, which was still John Lewis and spoke to a really rude woman (think her name was Sarah) who shouldn't be in the job, she kept saying the delivery varies and she can't tell me when. I rang back on the original number to cancel my order, I was told they have to email the supplier first and then they will process the refund, it should take 48 hours. This was Thursday and by Tuesday, I didn't hear a thing. I rang back again, to be told to ring this other number to cancel with their supplier, but I refused and said they need to be chasing this for me as they are customer services. She was polite, however I felt she was trying to palm me off. Eventually after being on hold, they processed my refund. If I hadn't called I wonder how long I would have had to wait for it. I expect better from John Lewis and it has put me off ever ordering from them again. There should be clear communications about deliveries, after all people do work and I speak to the general public all the time and there is no need to be rude. Word of advice some of your staff need to be trained on having manners!