Every step of the process is poor. Unfortunately John Lewis blinds customer service is slow, poor, ineffective, inefficient, and I do not recommend anybody to buy made to measure blinds from John Lewis. It is now april 2019 and I had these blinds measured in September 2018, I paid over £4000 in October 2018 for these Luxaflex blinds, and they still have not been fitted. The main problem is that nobody in customer services takes ownership of an order which has problems, so when I wait a couple of weeks patiently for progress, I then phone up and find nothing has happened. ie you have to chase these people daily if you want to get anything done, and even then things they say will happen do not happen. Really poor service, and we buy lots of other home and electrical items from John Lewis, I have finally lost patience with John Lewis. And, it takes about half an hour waiting on the phone to get to speak to anybody, honestly, buy your blinds from somewhere else.