John Lewis have completely lost their way. We ordered and paid for an integrated washing machine, plus fitting at £90, in the Sheffield store. The assistant was knowledgeable and pleasant. We were contacted regarding fitting and that was efficient. Downhill all the way after that. I haven't the time to go into too much detail regarding the fitting but they sent out someone who was rude, critical and wouldn't fit my washing machine!! Said the dishwasher had to come out, said it should be easy in easy out and we should get a plumber as, to cut a long story short, he wasn't going to fit it. We phoned out plumber and he was leaving for Australia the following day but came early evening to take a look. Said there was loads of room and the dishwasher didn't need to come out. As there had been a washing machine in-situ for 8 years our plumber had no idea why JL were behaving in such a way. Our plumber said he would have stayed and fitted it for us but the hoses supplied with the washer were too short. Next day my husband was driving all over the place to get extended hoses (the JL guy said the washing machine was too far from the sink - he said 3 meters - it is actually 1.25 meters but is was clear that the hoses supplied were very short). We then set about trying to find a fitter. Then, we got a call from JL to arrange to come back and fit the washing machine - we thought they were ringing to refund the fitting fee - and we were told that if the dishwasher was removed they would fit it. A long conversation ensued but JL insisted they would come back and fit it. We agreed for a new fitter to come from JL and they arrived few days later, and what nice guys they were. No problem to fit the washing machine. Didn't need the extended hoses as they had them on the van and they had no idea why the previous fitter had been so rude and hadn't fitted the washer. All this resulted in wasted money on our part. Wasted time, stress and no washing machine for longer than had been necessary. I wrote to JL to complain 4.5 weeks ago. Got a nice email back saying they were sending a gift card for compensation. Two weeks, two phone calls and one email later they constantly assured me that the card had been sent before finally admitting that they had sent it to an address we vacated 2 years ago. Bear in mind that we paid for the washer in Sheffield, live near Sheffield, it was despatched from Leeds and delivered to our address near Sheffield and they sent the gift card to NORTH SHROPSHIRE. Then the whole saga started again. Constantly told the card was coming - told 'ring back' next week. Today I have spent nearly 2 hours on the phone to 2 different people. After all this time, being told the card is coming, they told me today that they had to wait for the other card to be returned to them (what if it had been chucked in a bin? I am amazed the occupiers of our old address bothered to send it back) before sending another one out. Now they can confirm they have sent the card to - wait for it - another department who will send it out??? - and they don't know where in the process it is. They will not let me speak to a manager. They just have me running around in circles. I have asked for a call back but at the time of writing I am not holding my breath. 4.5 weeks being told the card is coming - me like a fool waiting for the postman. As far as I am concerned they have just made a very bad situation regarding the abysmal aborted fitting service much, much worse. I could have bought at Curry's and paid £44 for the fitting and I honestly wish that I had. 42 years of loyalty to JL and here I am writing a bad review. Sad really. Thanks for reading my rant!!