Absolutely outrages service! I was sent a used item and a wrong item and when I complained they didn’t do anything, other than mild apology! It was such a hassle to go to collect it and carry it home without any bag as the box was quite heavy and then I had to return everything! My partner also purchased a juicer for £500 and was faulty and we got it swapped and again was faulty and they wouldn’t help and bin us off to the brand manufacturer so basically JLS 5tears warranty is scam and not to forget under EU law is actually 6 years. I am now in a process of taking this to small claim court as they are way out of order. They don’t care anymore other than taking people’s money, their service and attitude has changed! Just buy your stuff from the actual brand as these third parties are just making the whole process a nightmare and the stress it’s juts not worth it. It’s not healthy to go through arguments.