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Dave
Do not trust the telephone rep the information they give is incorrect. Do not trust the in store rep the advice they give is incorrect. Do not trust the details you get on your invoice or receipt this is incorrect. John Lewis will say anything not to refund a faulty product still under guarantee. Buy from a reputable retailer and forget about their misleading claims.
5 years ago
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John Lewis has a 2.7 average rating from 2,416 reviews

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