Visited your store in Solihull, last Sunday to purchase a ceiling light at a cost of £150. Paid for item and collected from pick up point. Noticed the box did not look the right shape for the item i had bought, as i was not local, i thought i should double check. Spoke to a lovely Lady on lighting who confirmed my fears, and said i had been given the wrong item,she dealt with it straight away. On Tuesday 1st May my electrician fitted the light, bought to my attention that the wiring instructions where back to front and he would be contacting John Lewis to report it as it had been quality tested. To add to my annoyance, i noticed the 3 lamp shades were all of a very poor standard. I phoned JL, I got a call back from a Stuart whom said he would get a replacement, the following day.I called him back, and said i would come, to pick up the item.He laughed and said Oh! it might not be in. I got a call the next day, by a Lady called Alice, who told me my item had not come in and i would have to pick up the next day. I really wasn't Happy, but told her there was nothing much i could do about it. Later in the day i called JL twice and asked if Alice could give me a call back but i never got one. My Husband and I decided to travel over to the store taking my shades back. On arrival i spoke to a Lady called Catherine who had served me on the Sunday, i asked her if i could have the shades off display, she did not hesitate by getting some steps and getting the shades down. May i add the light in question is the Linden ceiling light with 3 shades. I would like to say a BIG THANK YOU TO CATHERINE, for doing your job so well. While at the shop i purchased the Alice ceiling light cost of £75, i came home, to my horror! i have been given 2 different bulbs for this Light. I will now have to go back for the 3rd time. So unacceptable and Annoying