The John Lewis after sales service, which was second to none at one time, is absolute rubbish now. We ordered some floor boards and on two occasions John Lewis made a hash of it by not delivering the items. When I tried to complain I got absolutely nowhere, with all complaints seeming to go into ether whether made at the Watford store, where I bought the items, or via e-mail to the Head of Customer Services. They have seemed to stop caring. I also bought some cupboards from them on which there is an issue with a door. I was given a number to ring. I did so and was told that someone would call back. No one has done so. I will not be using John Lewis so readily in the future as good service cannot be guaranteed.