I ordered a parasol on 2nd May and now 3 weeks later am being told the order cannot be fulfilled. This is despite the product being in stock in several stores, the nearest to Peterborough is the Leicester store but no, delivery not possible. Too far! Having patiently waited for 3 weeks and only being told today that I will not be getting my order. Customer services staff were hopeless. 2 telling me it would be delivered from Leicester and the 3rd telling me that won't happen at all. What on earth has happened to this once renowned organisation? Terrible service!!