I bought a Wall Rack at the end of Jan, after 2 months with complete silence from John Lewis I called the customer service inquiring about the product and apparently the payment didn't go through because they took it on an old card (not the same card that I used for purchase the order). After another month that the product didn't arrive and John Lewis didn't have any clue where it was and when it will be supposed to be delivered I canceled the order in mid-April and today (End of May) I still didn't get the refund after at least 10 phone calls. I had to buy the product elsewhere! Honestly what a nightmare! It is an expensive product so I hope I will get my money back at some point this year!