I ordered a new samsung phone which unfortunately arrived slightly faulty. Phoned customer support who have dealt very reasonably with my issues and agreed to send out a replacement same day if i could get to a store to prove damage. Unfortunately i had no local branches, so they are sending out a replacement with a package to send the old one back with so that i don't have to be without a phone for a few days. Excellent customer service with a clear understanding of the customer and the issues a damaged item can cause, and very friendly too. One of the main reasons I choose to shop with John Lewis rather than one of the other big mobile phone companies. Thank you.