what a terrible aftersales experience bought a 65 inch Samsung tv in under 12 weeks the tv just stopped working not what you expect after buying a top brand tv like Samsung........parts had to be ordered for tv to be fixed we sat weeks without having a tv.......when a tv goes that quick after buying it john lewis should of replaced straight away.........there customer service is terrible they don't care the fact you sit without a tv for weeks once they have your money they don't give a monkeys........we bought from john lewis simply because unlike other retailers they give you a 5 year gurentee but it aint worth the paper its written on.......would never buy this type of goods from john lewis again and would never buy Samsung again either.......left very disappointed indeed