Did not surprise me to come on here and read the negative reviews about John Lewis. Level of service I have received in the last month has completely changed my perception of this company. I bought a John Lewis washing machine in November 2017. It is still under guarantee and the lock mechanism on the door is faulty. It has been a month, and I am still unable to use the machine. I called John Lewis customer services when I first had the issue, and all they did was hand over a number for a repair company. I have had 4 visits from this company and I am no closer to having the issue resolved. And John Lewis have completely washed their hands of my issue, and have done nothing to assist in resolving it. I bought this machine because I thought it was backed by the name and reputation of John Lewis, but was seriously mislead!! This has now cost me a fortune in missed work waiting for repair men, and I would have been far better off buying a more expensive machine from a company that values it's customers. They might have "Never Knowingly Undersold" on price, but they definitely oversell the level of service they provide once they have your money! Should be ashamed!!