This was an international order. The items arrived promptly, however one was missing three buttons. I called the customer care twice about this and was reassured that the spare buttons will be sent the following day, as well as request a price adjustment for one of the items. Neither of those requests was fulfilled. This is a huge disappointment especially after making purchases with the company for many, many years, although they were all done within the UK. Clearly, the Mr. John Lewis does not care, not does he truly wishes to expand his business abroad, let alone is bothered about his life-long customers.