We finally purchased our first home and wanted to buy quality products with good service... but instead we had a nightmare, trying to get priority orders delivered, poor customer service and pathetic excuses, with a driver saying there was no one to receive the items which is not true as they drove off after being received and have been asked to wait 5 min, but instead drove off!! We paid priority for the delivery slot, and he didn't even wait 5 minutes to be shown where the stuff needs to go!! What a horrible experience after being so excited to get things for our first home!! We where back and forth trying to sort out a big order and ended up having to cancel it because of the lack of effort put in from the store. We managed to buy loads of kitchen supplies spending a large amount of money, then being told we have to pay for the bags - the only reason why we need bags is because you don't have boxes for the crockery! Very disappointed in our experience. Not what i expected from a "professional well known brand" .