They Steal money from the elderly and most vulnerable. I bought a Washing machine from JL for my eldery parents, my 90 year old father has dementia and my elderly mother has had a stroke and I assumed that by using JL if there was a problem it would get sorted out, I could not have been more wrong. I paid for the machine to be installed and the old working machine to be removed. A day later the new machine filled with smelly dirty water and now cannot be used. These are elderly vulnerable people and JL have taken their money and abandoned them. Rather than a washing machine they have been left them with a pond full of dirty smelly water. I am disgusted at the Customer Services (thats a joke) and what they are doing to what was a great Britis brand. The CEO should be ashamed of herself. I have spent days on the phone to JL who have lied to me, broken dozens of promises, ended calls (no I wasnt rude) and one JL employee told me there was nothing they were going to do, so tough!. Do yourselve a huge favour, the JL brand and customer service is dead. If you want great customer care go anyweher but JL. The way they have treated my parents makes me sick! 46438610