If I could give zero stars I would If I could give zero stars I would. Earlier this year I cancelled a huge order for curtains from John Lewis because the service was so appalling. I have told ALL my friends and clients never to shop at JL. Sadly, my daughter saw a sofa she liked on their website ( dusky pink!) and ordered it for her flat. Excited, first home of her own. Then it began. The sofa was delayed, the sofa got sent to the wrong warehouse then got sent to the correct warehouse but was returned to the wrong one! Imagine the time and frustration of sorting this out. It finally turned up and it was damaged. My daughter was upset but needed a sofa and couldn't face the hassle anymore. The delivery guys ( were great) phoned the warehouse and a customer team and were given the OK to give a refund. This didn't go through, we have had to ring John Lewis who had the absolute gall to question the situation... another break at work to sit on the phone to John Lewis. Apparently they will ring tomorrow to confirm the refund..... I am not holding my breath. Please, please don't waste your hard earned money at this place that used to be so reliable. Shame on you JL