This is such as shame as I really previously had thought John Lewis was a shining example of good customer care. It is true that they have a large number of very decent representatives working for them, but one supposedly more senior individual, to whom I have spoken on the phone today has effectively wiped out all of that good impression, and my previously very positive impression of JLP is now descending fast. I bought a new iphone. It totally failed after only 10 weeks. Apple took 19 days to repair it, only actually to replace it with what appears to be a refurbished model. I spent £299 a couple of months ago to end up with a replacement phone I could have bought for about £150. I sought redress from JLP, and they did refund £50, which for me only covers my expenses of having to buy a replacement basic mobile phone, and the petrol I had to use driving to and from the Apple service provider. So there is no goodwill in this for me, I will be wanting to get Apple's version of this whole episode as well but I am not in any mind to let either organisation off the hook here, very particularly as John Lewis, or at least one individual who works for them, has managed to destroy what was previously a cast iron, or gold plated if you like, impression of them, particularly in the area of customer service. I was going to keep my own counsel but I think somebody here has lit a touchpaper, and due to my experience I would generally at the moment advise against buying from John Lewis, and possibly also against buying Apple products, although I have so hopefully not mistakenly just bought an Apple Macbook pro for my son for nearly £2000! I will see what Apple have to say about the iphone catastrophe. My previous impression of John Lewis had been good but it appears times have changed......